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Refund and Cancellation Policy

Effective Date: November 3, 2026

This policy explains how you can cancel a One Agent subscription and when we refund payments. One Agent ("we", "us", or "our") provides AI customer support software as an online service (the "Services"). It applies to every plan bought on oneagent.cloud, by customers in India and abroad, and is part of our Terms of Service.

1. Free trial

Every new workspace gets a 7-day free trial with no payment required, so you can try the Services before you pay. The trial ends on its own; nothing is charged when it ends.

2. Plans and payment

  • Plans are sold for a fixed period (for example monthly or yearly). Prices are shown on the Subscription page of your account, in Indian Rupees (INR).
  • You can pay online through Razorpay (cards, UPI, net banking and wallets), either once for a single period or with auto-renew. Where offered, you can also pay by UPI or bank transfer and upload the receipt.
  • International payments are charged in INR. Your bank or card provider converts the amount into your currency and may add its own exchange or foreign transaction fees.

3. Delivery of the service

One Agent is a digital service; nothing is shipped. Your plan starts as soon as an online payment succeeds. Payments by UPI or bank transfer start your plan once we have checked the receipt, normally within one business day. If you pay while a plan is still running, the new period is added after the current one, so you never lose paid days.

4. Cancelling auto-renew

  • You can cancel auto-renew at any time on the Subscription page, using Cancel auto-renew, or by writing to us.
  • After you cancel, you will not be charged again. Your plan stays active until the end of the period you have already paid for, then it ends.
  • Plans paid once (without auto-renew) end on their own at the end of the period; there is nothing to cancel.
  • To close your account and delete your data, see our Data Deletion page.

5. Refunds

Because you can try the Services free for 7 days before paying, subscription payments are generally non-refundable, and we do not refund unused days of a period that has started. We will refund you in full in these cases:

  • You were charged twice for the same plan and period.
  • Money was taken from your account, but your plan was not started.
  • You were charged for a renewal after you had cancelled auto-renew.
  • We are unable to provide the Services you paid for, or we discontinue them, during a paid period. In that case we refund the unused part of the period.

If a payment fails but money was still taken from your account, the payment provider usually returns it automatically within 5 to 7 business days.

6. How to request a refund

Email [email protected] within 7 days of the charge, from the email address of your account. Include the payment reference (shown in your payment history on the Subscription page, or in the payment email) and the reason for the request.

We reply within 3 business days. Approved refunds are sent to the original payment method within 5 to 7 business days; your bank may take a few more days to show it. Refunds are made in INR, so for international payments the amount in your currency can differ from what you paid because of exchange rates. Bank or card fees for currency conversion are not refunded.

7. Charges from other providers

Charges that other companies bill you directly are not covered by this policy. This includes WhatsApp conversation and message fees billed by Meta, and AI usage billed by OpenAI, Google, DeepSeek or xAI when you use your own API key. Please contact those providers about their charges.

8. Changes to this policy

We may update this policy from time to time. The version shown here, with its effective date, applies to payments made from that date.

9. Contact us

For questions about payments, cancellations or refunds, email [email protected] or use our Contact page.